Products & Orders
Are your products original?
Original Products Only. PremiumSkin.co sells original branded skincare products, including Mesoestetic and Teoxane.
How do I find a product?
Use the search at the top of the website or browse our collection by brand. Read the product page for benefits, directions, and precautions before ordering.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account is optional and lets you access your order history and manage your details.
Can a business place an order?
Yes. Businesses can order from PremiumSkin.co. Enter the correct billing details at checkout and contact us if you need help with your invoice.
Can I use a different shipping address?
Yes. Enter your delivery address at checkout. You can use a different address for billing by clearing the option to use the same address.
U.S. Shipping & Returns
How much does shipping cost?
Free U.S. shipping on orders $60+. Orders under $60 ship for $9.99. Available shipping options are shown at checkout.
When will my order arrive?
Orders are processed within 1 business day and delivered by FedEx in 2–3 business days after your order ships. See our Shipping & Returns page for details.
What is your return policy?
You may return unused, unopened products with their original seals intact within 30 days of delivery. Products must be undamaged and in their original packaging. Opened or unsealed skincare products are not eligible for a change-of-mind return. The customer pays return shipping unless the item arrived damaged or defective. Contact info@premiumskin.co with your order number for return instructions. See our full return policy.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Orders may be canceled before they ship. Once an order has shipped, please follow the return process.
Account & Support
How do I reset my password?
Use the password recovery option on the login page. You do not need an account to place a new order.
How do I update my account or see past orders?
Sign in to My account to update your details and access your order history.
What if a product is out of stock or I need help?
Email info@premiumskin.co, call +1 (307) 316-9247, or use our contact form. For order questions, include your order number.